Frequently Asked Questions
Deep answers regarding shipping protection, mechanical complexity, and component fulfillment.
We understand the heartbreak of receiving a crushed box corner on a premium legacy game. Every title we dispatch from our Swansea facility is swaddled in heavy-duty, large-node bubble wrap. We then apply rigid edge protectors to the four critical corners of the game box before sliding it into a custom-fitted, double-walled corrugated shipping carton. We absorb the extra shipping weight costs to guarantee your artifact arrives in immaculate condition.
Even the most rigorous European manufacturing facilities occasionally miss a meeple or include a torn card. If you discover a defect upon breaking the factory seal, contact [email protected] immediately. Because we hold direct accounts with the publishers of our curated games, we bypass standard support queues. We will identify the exact missing punchboard or wooden token and expedite its delivery to your address free of charge.
Our complexity weight acts as a barometer for cognitive load, scaling from 1.0 to 5.0. A game rated 2.0 is accessible to novices and features straightforward turns. A game rated 3.5 requires a dedicated rule-teaching session and involves deep, interconnected systems where long-term strategy is paramount. Games touching the 4.5 mark are heavy, unforgiving economic or tactical simulations that will burn hours and challenge seasoned veterans. Choose your weight according to your group's current appetite for mental exercise.
Yes. For every deck-building or card-driven strategy game, we provide the exact millimeter dimensions and the total card count. We strongly advise utilizing premium sleeves of at least 90-micron thickness. Thinner sleeves tear easily and stick together, ruining the tactile feel of shuffling a premium game. We occasionally stock exact-fit premium sleeves as cross-sell items in the cart specifically for this purpose.
We maintain a strict policy: we only accept returns for a full refund if the game remains in its original, uncut factory shrinkwrap. Once a game is opened and the punchboards are popped, it cannot be resold as a pristine artifact. If you open the game and find it mechanically defective or missing pieces, refer to our component replacement protocol rather than initiating a full return.
Absolutely. The tabletop industry suffers from counterfeiting, particularly regarding highly sought-after strategy titles printed on cheap, flimsy cardstock. Playverse LLC guarantees 100% authenticity. We source exclusively from official publisher distribution channels, ensuring you receive the thick linen finishes, dense wooden meeples, and precise color saturation intended by the original creators.